Shipping policy

 

Shipping Policy

 

For any questions or concerns regarding shipping, please email us at service@palmisleskateshop.com or call 450-671-6166.

FULFILLMENT LOCATION
All orders are shipped from:
Palm Isle Skate Shop
450 Av. Victoria, Saint-Lambert, Quebec J4P 2J4, Canada

SHIPPING METHODS & FEES

All orders are shipped using traceable methods. Once your order ships, a tracking number and shipping information will be emailed to you. After shipment, customers assume responsibility for lost or damaged packages.

Canada (Domestic)

  • Standard (1–4 business days): $15 CAD flat rate

  • Free shipping on orders over $149 CAD (with the exception of select items).

United States (Cross-Border)

  • Standard International (4–8 business days): $25 CAD flat rate

  • Free shipping on orders over $250 CAD

  • *May 12 2025 Special USA Customer Notice*
    Orders currently being shipped to the USA are now experiencing much higher Duties, Customs and Tariff fees than usual. Please look into how much you will be expected to pay for the delivery of your order before placing. We will do what we can to avoid high fees for the customer, but we cannot guarantee anything as these costs are out of our hands. The customer assumes all responsibility of payment in the case that there are fees or charges required for the release of a package.

International

Europe (Austria, Belgium, Czechia, and 21 more)

  • Standard International (4–7 business days): $55 CAD flat rate

  • $75 CAD on orders over $200

Other International (United Arab Emirates, Australia, Hong Kong SAR, and 41 more)

  • Standard International (4–7 business days): $75 CAD flat rate

  • $90 CAD on orders over $500

IMPORTANT SHIPPING INFORMATION

  • Please ensure all shipping information is correct. Palm Isle Skate Shop is not responsible for lost, stolen, or misdelivered packages due to incorrect information.

  • Customs, duties, or taxes incurred for international shipments are the customer’s responsibility.

  • Stock may be pulled from multiple locations, which could cause delays in shipping and tracking information.

PROCESSING TIME

  • Allow 1–2 business days for order processing.

  • You will receive an email confirmation when your payment is processed and another email with tracking information once your order has shipped.

ESTIMATED DELIVERY TIMES

  • Canada: 1–4 business days

  • USA: 4–8 business days

  • International: 4–7 business days

  • Shipments may be delayed by customs; Palm Isle Skate Shop has no control over customs delays.

LOCAL PICKUP

  • Local pickup options available (please specify details if applicable).

CANCELLATION POLICY

  • Please contact us immediately if you need to cancel an order. Orders may be subject to restocking fees depending on the order size.

TO CONTACT US

ORDERING

  • You can place an order as a guest or by creating an account. Creating an account allows you to move through checkout faster, store multiple shipping addresses, and track your orders.

  • Add the products you want to your shopping cart and review the contents before checkout.

  • Follow the checkout steps: select a shipping method and choose your payment method.

  • Before completing payment, verify item sizes, colors, billing and shipping addresses, and any applied promotional or gift card codes.

  • Once an order is shipped, no changes can be made.

 

Return & Refund Policy